Faulty products
In the case of one or more faulty products follow these steps to fill in an RMA form which you can download from here (62k word document):
- Download the correct RMA form for you product
For Microscan products please download theMicroscan RMA form.doc
For other products please download the Standard RMA form.doc - Determine whether they are under warranty (within 12 months of the manufacture date shown on the label.)
- If any are not under warranty you will need to obtain a purchase order number and enter in the appropriate box on the RMA form.
- Phone us on 01223 550790 for an RMA number and enter it into the box on the RMA form.
- Complete the RMA form ensuring that the return address is legible.
- Pack up the products securely, ensuring the RMA number is clearly marked on the outside of the package.
- Enclose a completed copy of the RMA form inside the package and fax a copy to us on 01223 550799.
- Dispatch to the address below, (or in the case of a warranty return to the manufacturer or as directed)
Identify Direct Ltd
Service Dept.
Unit A, 46 Whittlesford Road
Little Shelford
Cambridge
CB22 5EW
UK
Tutorials
Here are some useful tutorials which might be of interest to our customers.
- Interleaved Two of Five barcode symbology
- Linear symbologies
- How to Daisy Chain (Master/Slave) Microscan scanners
- Fundamentals of PDF417 Symbology
- RS232 serial communication cable pinouts
- Advice on setting up a network
- Modes of Barcode presentation
- Size Capacity Card
The views expressed here are those of the author(s).
Identify Direct Ltd cannot be held responsible for their accuracy.