Barcode Systems Direct Ltd (Trading as BarcodePro)

1. Overview

We aim to ensure customer satisfaction with every purchase.

All returns are subject to prior approval and must be authorised before any goods are returned.

Return requests must be submitted within 15 days of delivery.

2. Business Customers (B2B)

As a business-to-business supplier, all products are sold for commercial use.

Returns of non-faulty goods are accepted at our sole discretion and are subject to the following conditions:

  • Return request submitted within 15 days of delivery

  • Items must be unused, unopened, and in original sealed packaging

  • Products must be in a condition suitable for resale

  • Return must be approved by both Barcode Systems Direct Ltd and, where applicable, the manufacturer/supplier

Approved returns may be subject to:

  • Restocking fee (typically 15–25%)

  • Return shipping costs (customer responsibility)

  • Supplier handling or inspection charges

3. Faulty or Damaged Goods

If goods are received faulty or damaged:

  • You must notify us within 48 hours of delivery

  • Supporting evidence (photos or videos) may be required

  • We will arrange repair, replacement, or refund where applicable

All products are subject to manufacturer warranty terms (typically 12–36 months depending on brand).

4. Non-Returnable Items

The following items are non-returnable unless faulty:

  • Special order or customised products

  • Software licences

  • Opened consumables (e.g. labels, ribbons)

  • Products configured or built to customer specification

5. Return Procedure

To request a Return Merchandise Authorisation (RMA), please provide:

  • Order number

  • Product details

  • Reason for return

  • Supporting evidence (if applicable)

Returns sent without prior authorisation may be refused and returned to sender.

6. Refunds

  • Refunds are processed only after goods are received and inspected

  • Approved refunds will be issued to the original payment method

  • Processing time: 5–10 working days after inspection

Deductions may apply for:

  • Restocking fees

  • Damaged or incomplete returns

7. Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK law.